Change of mind
You may request a return within 14 days of receiving your order. The 14-day period applies only to change-of-mind requests and does not limit your rights under Australian Consumer Law. Items must be unused, unmarked, in their original condition and returned with their original packaging. Return shipping for change-of-mind returns is the customer’s responsibility.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged or different from what you ordered, contact us as soon as possible with your order details and clear photos. We’ll assess the issue and arrange an appropriate remedy, which may include a replacement, repair or refund.
Items we can’t accept
We can’t accept change-of-mind returns for used equipment, personalised or custom club orders, gift cards, or items damaged through misuse, incorrect care or normal wear and tear. This does not limit your rights for faulty products under Australian Consumer Law.
Refunds
Approved refunds are returned to the original payment method. Processing times depend on your bank or payment provider. Original delivery costs are generally not refundable for change-of-mind returns.
How to start a return
Email hello@shiftfootball.com with your order number, the item you want to return and the reason. Please wait for return instructions before sending anything back.
This policy is a practical starting point for the SHIFT launch. Before taking live orders, add your registered business name, ABN, return address and final shipping terms.